![]() This section should be completed by your IT/Admin team. To enable virtual agent and agent assist features, open the import customization file, uncomment the property value below ICC_VAL_AI_FEATURE_TOGGLE, and set the value to TRUE: If you do not want to use Google Dialogflow to support virtual agent and agent assist you can skip the rest of this page. An Appian service account will need a Google account to use virtual agent features.īy default all virtual agent and agent assist features are disabled.The following prerequisites apply if you are using ICC with Dialogflow: Use of Dialogflow is optional for ICC, and can be turned off in the ICC App through the ICC_VAL_AI_FEATURE_TOGGLE constant, as described in more detail in the Setting Up the ICC Application section. ICC uses Google Dialogflow Enterprise Edition for virtual agent and agent assist features. You'll need these files as you go through the following steps. Make sure you've already downloaded the ICC package and have extracted the import customization file and Dialogflow agent zip file. This page walks you through the manual steps of setting up Dialogflow to work with ICC. This is an optional setup step if you are using ICC with Twilio and wish to leverage Google Dialogflow capabilities.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |